Here is all the information you require for returning your Item. Please carefully read all of the Return Information. If you need to return your order for what ever reason then we have two ways to return; You can go to https://www.royalmail.com/track-my-return/create/1695 to create your Free Return Label. Alternatively you can email at info@freshcouture.com for your Free Returns Label to be created. Address for Return Unit 8A Alder road West Chirton ind est North Shields Newcastle upon Tyne NE29 8SD PLEASE LEAVE YOUR NAME AND CHANNEL REFERNCE NUMBER ON THE OUTSIDE OF THE PARCEL. Please leave a note inside the return parcel with clear instructions of what actions you wish to be carried out. We can offer; Refund. However we can not offer refunds on sale items. Exchange for another item of the same value Exchange for another size of the same item Online Credit ITEMS MUST BE UNWORN WITH TAGS STILL ATTACHED IF BEING RETURNED FOR REFUND OR EXCHANGE. PLEASE NOTE SALE ITEMS ARE NON REFUNDABLE. If there are any further questions do not hesitate to email at info.freshcouture@gmail.com.