Shipping & Returns
Our warehouse and customer service team will be at full speed processing your orders. Our warehouse will be picking & packing for 18 hours each day to ensure you receive your orders as quickly as possible during this extremely busy period.
Royal Mail will be working hard for us, but many other businesses during lockdown 2.0. Please accept our apologies if there are any delays with Royal Mail during these unprecedented times.
Our shipping couriers are Royal Mail and DPD. We can offer 2 Deliver methods;
- Tracked 48 Royal Mail
- International Tracked.
With all Next day delivery orders. Orders must be placed between Monday - Thursday before 3pm. With best endeavours, If you order before 3pm on Friday your order will be dispatched that day. However this order will not reach you till the Following Monday.
Any orders placed after 3pm on Friday will be dispatched on the following Monday with delivery on the Tuesday. However If you select Saturday delivery, you will receive your order the next day if you place your order before 3pm on Friday.
To ensure we comply with Covid Secure guidance we now quarantine all return parcels for 3 days to protect our staff and working environment from potential coronavirus transmissions.
Please be aware the quarantine period will impact the speed of your exchange or refund. We apologise for this inconvenience, but we want to protect our colleagues and do our part in suppressing the virus.
We still aim to process the exchange or refund within 10 days of receiving the parcel at our warehouse.
Returning your order with Fresh Couture is quick, easy and free.
If you need to return your order for what ever reason then you can return your item by;
- Going to https://www.royalmail.com/track-my-return/create/1695 to create your Free Return Label.
At this moment in time, we can only offer Free Returns on UK orders.
Address for Return
West Chirton ind est
Newcastle upon Tyne
PLEASE LEAVE YOUR NAME AND ORDER NUMBER NUMBER ON THE OUTSIDE OF THE PARCEL.
You have 28 days from the day you receive the item to get a refund.
We run a strict 28 days refund policy.
Please leave a note inside the return parcel with clear instructions of what actions you wish to be carried out.
We can offer;
- Refund. Only available on full price items.
- Online Giftcard will be issued for orders of sale items.
- Exchange for another item(s) of the same value
- Exchange for another size of the same item
ITEMS MUST BE UNWORN WITH TAGS STILL ATTACHED IF BEING RETURNED FOR REFUND OR EXCHANGE.
If there are any further questions do not hesitate to email at firstname.lastname@example.org
We’ve extended our Returns Policy for Christmas 2020. Orders placed from 01 November 2020 – 22nd December 2020 can be returned up until 20th January 2020, for a full refund back to your original payment method.