Shipping & Returns
Our shipping couriers are Royal Mail and DPD. We can offer 4 Deliver methods;
- Tracked 48 Royal Mail
- Next Day Delivery DPD
- Saturday Delivery via Tracked 24 Royal Mail.
- International Tracked.
With all Next day delivery orders. Orders must be placed between Monday - Thursday before 3pm. If you order before 3pm on Friday your order will be dispatched that day. However this order will not reach you till the Following Monday.
Any orders placed after 3pm on Friday will be dispatched on the following Monday with delivery on the Tuesday. However If you select Saturday delivery, you will receive your order the next day if you place your order before 3pm on Friday.
Returning your order with Fresh Couture is quick, easy and free.
If you need to return your order for what ever reason then you can return your item by;
- Going to https://www.royalmail.com/track-my-return/create/1695 to create your Free Return Label.
At this moment in time, we can only offer Free Returns on UK orders.
Address for Return
West Chirton ind est
Newcastle upon Tyne
PLEASE LEAVE YOUR NAME AND CHANNEL REFERNCE NUMBER ON THE OUTSIDE OF THE PARCEL.
You have 28 days from the day you receive the item to get a refund.
We run a strict 28 days refund policy.
Please leave a note inside the return parcel with clear instructions of what actions you wish to be carried out.
We can offer;
- Refund. However we can not offer cash refunds on sale items, or discount code purchases.
- Exchange for another item of the same value
- Exchange for another size of the same item
- Online Credit
ITEMS MUST BE UNWORN WITH TAGS STILL ATTACHED IF BEING RETURNED FOR REFUND OR EXCHANGE.
PLEASE NOTE SALE ITEMS OR ITEMS PURCHASED WITH A DISCOUNT CODE ARE NON REFUNDABLE.
If there are any further questions do not hesitate to email at firstname.lastname@example.org.